Privacy Policy
1. About this policy
Mattress Resources Australia (“we”, “our” or “us”) is committed to protecting the privacy of your personal information in accordance with Australian privacy laws.
This Privacy Policy sets out how we collect, use, disclose, store and manage your personal information. It is intended to reflect the Australian Privacy Principles set out in the Privacy Act 1988 (Cth), as amended from time to time (“Privacy Act”).
This policy applies when you engage us to provide goods or services, apply for commercial credit, communicate with us by email, telephone or in writing, participate in promotional activities, or use our website or other services. It also applies to other individuals we deal with in connection with commercial credit, such as guarantors and directors.
We may review and update this Privacy Policy from time to time. Please check our website periodically for updates. Personal information collected and held by us will be managed in accordance with the most recently updated version of this policy.
2. Types of personal information we collect
The types of personal information we collect depend on your interaction with us. This information may include:
- Your name, address, date of birth, occupation, telephone number and email address.
- Information you provide when we assess, process or manage an application for commercial credit.
- Information you provide when participating in a promotion, competition, survey or market research, or when subscribing to our mailing list.
- Your bank, credit card or debit account details when making a purchase.
- Records of your communications with us.
- Website usage information, such as your IP address.
3. Why we collect your personal information
We generally collect and use personal information for the following purposes:
- Conducting our general business operations.
- Providing goods and services to you.
- Where applicable, assessing and processing commercial credit applications and managing commercial credit arrangements.
- Communicating with you.
- Responding to enquiries or complaints.
- Meeting legal and regulatory obligations.
- Managing and improving our relationship with you.
- Direct marketing, including providing information about our products, promotions and offers.
- Operating and improving our website.
We collect personal information by lawful and fair means and, where practicable, directly from you or a person authorised to act on your behalf.
If you apply for a commercial credit account, we may, with your consent, make enquiries with third parties, including nominated trade references, credit reporting bodies (“CRBs”) and your bankers.
We will take reasonable steps to make you aware of:
- The purposes for which your information is collected.
- Your right to access the information.
- The identity and contact details of the person or organisation collecting it.
- Any law requiring its collection.
- The main consequences of not providing the information.
4. How we use and disclose your personal information
We may use your personal information to:
- Carry out the purposes for which it was collected.
- Assess, process, administer and manage commercial credit accounts, where applicable.
- Respond to enquiries or feedback about our products and services.
- Conduct promotions, competitions, surveys, market research or customer behaviour analysis.
- Promote our current and future products and services, including events, special promotions and offers, while providing an opportunity to opt out of direct marketing.
- Analyse, improve and develop our products and services.
- Improve the use and operation of our website.
We may disclose your personal information:
- To our related entities, suppliers, consultants, contractors or agents for the purposes for which it was collected or directly related purposes. For example, we may provide your contact details to a supplier to respond to your product enquiry.
- For direct marketing purposes as described in this policy, with an opportunity to opt out.
- To relevant government, medical, health or safety authorities where required.
- Where disclosure is required or authorised by law.
- To other recipients identified to you when the information is collected.
- To others with your express or implied consent, where appropriate.
Commercial credit information
Where permitted by the Privacy Act, we may disclose credit-related information to CRBs if you apply for commercial credit or request an increase to your commercial credit limit.
Where we collect information that is likely to be disclosed to a CRB:
- The CRB may include that information in reports used to assess your creditworthiness.
- We may be entitled to report a failure to meet commercial credit payment obligations or a serious credit infringement.
- Individuals may request access to or correction of their information, or make a complaint, as described in this policy.
We will only disclose personal information to CRBs where we are a member of a recognised External Dispute Resolution Scheme. Before disclosure, we will provide written notice and details of the relevant scheme.
We will not disclose personal information for secondary purposes unless you have consented or disclosure is otherwise required or permitted by law. We will not sell or license your personal information
5. How we store and protect your personal information
We take reasonable steps to protect personal information from loss, misuse and unauthorised access, modification or disclosure. These measures include restricting access to electronic information and maintaining appropriate physical and communications security.
If a substantial data breach has occurred or may have occurred, we will notify affected individuals as soon as practicable, as required by applicable law.
We retain personal information only for as long as it is required for the purpose for which it was collected or as otherwise required by law.
When personal information is no longer required, we will take appropriate steps to securely destroy or permanently de-identify it. The measures used may depend on the type of information and how it was collected and stored.
6. Using our website and cookies
When you visit our website or use applications available through it, we may record technical and usage information, including:
- Your IP address.
- The date and time of your visit.
- Referring URLs.
- Pages accessed and documents downloaded.
- Your browser type and operating system.
Our website may use cookies. A cookie is a small file stored on your device for a session or a longer period, depending on the type of cookie. Cookies may collect and store personal information.
You can adjust your browser settings to disable cookies. You may still use our website if cookies are disabled, but some features may not function fully.
Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to read the privacy policies of any other websites you visit.
7. Marketing and opting out
We may use your personal information to:
- Promote our current and future products and services.
- Inform you about events, special promotions and offers.
- Analyse and improve our products and services and develop new offerings.
We may share personal information with our related entities to assist with marketing our products and services.
We will only offer products or services that we reasonably believe may be of interest or benefit to you.
- Clicking the unsubscribe link in a marketing email; or
- Emailing support@mattressresources.com.au with your request.
8. Cross-border disclosure
We do not disclose or transfer personal information outside Australia except in the circumstances described below.
If our business functions or activities require personal information to be processed by or disclosed to employees, representatives or service providers located overseas, we will take reasonable steps, before disclosure, to ensure that the overseas recipient does not breach applicable privacy requirements.
Exceptions to these reasonable-steps requirements may apply under the Privacy Act, including in certain circumstances involving comparable overseas privacy protections or your informed consent.
Where we seek your consent to an overseas disclosure that would affect the protections available under the Privacy Act, we will explain the relevant implications before seeking that consent.
9. Keeping your information accurate and up to date
We take reasonable steps to ensure that the personal information we hold is accurate, complete, up to date and not misleading.
If you believe that information we hold about you is incorrect, incomplete or out of date, please contact us at support@mattressresources.com.au.
We will correct information if we discover, or you demonstrate to a reasonable standard, that it is incorrect. If we decline a correction request, we will explain our reasons.
We will take reasonable steps to avoid relying on information that appears inaccurate or out of date.
10. Access to your personal information
You may request access to the personal information we hold about you by emailing support@mattressresources.com.au
For security reasons, we may ask you to verify your identity and submit your request in writing.
We may charge a reasonable administration fee to cover the cost of providing access. We will respond to your access request within 30 days of receiving it.
If we refuse access for a reason permitted by the Privacy Act, we will provide a written explanation, to the extent practicable, and information about your available complaint options.
11. Unsolicited personal information
If we receive personal information that we did not request, we will assess whether it is information we could lawfully have collected.
Where appropriate and lawful, we will take reasonable steps to destroy or de-identify unsolicited information that we are not entitled to retain.
12. Dealing with us anonymously
Where practicable and lawful, you may choose not to identify yourself when dealing with us.
However, we may need identifying information to provide particular goods or services, process transactions or respond to certain requests.
13. Sensitive information
We do not collect sensitive information unless it is specifically relevant and necessary for our business activities and functions, and we have first obtained your consent, unless otherwise permitted or required by law.
Any sensitive information we collect will be handled in accordance with this Privacy Policy.
14. Government identifiers
We do not use government-issued identifiers, such as tax file numbers or Medicare numbers, as our own identifiers for individuals.
15. Complaints and disputes
If you believe that we have not handled your personal information in accordance with this Privacy Policy or our privacy obligations, please email support@mattressresources.com.au
Please provide sufficient details for us to understand and investigate your complaint.
We will handle your complaint in an appropriate and reasonable manner. Where necessary, we may consult relevant related entities or service providers to investigate and resolve the matter.
We will provide a written response explaining the outcome of your complaint.
If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner.
16. Contact us
For questions about this Privacy Policy, requests to access or correct personal information, or privacy complaints, please contact:
Privacy Officer
Mattress Resources Australia